Terms of Service
Last updated: November 2, 2024
Introduction
These Terms of Use govern your use of our website and services. By accessing our website or using our services, you agree to these Terms of Use in full.
Denial of Service to a Client
We reserve the right at any time to terminate service to a client, disable access to services, or block access to the client area entirely for violation of the rules (see below).
Under what circumstances can we refuse service?
- Violation of the service usage policy (see below)
- In case of a payment dispute
- Service was not paid for
Service Usage Policy
We have a list of strictly prohibited actions. In case of violation, service is blocked immediately, without prior notice and without refund. Blocking is final. Please review this list:
- Using our services to conduct (D)DoS attacks
- Child pornography
- Projects related to narcotic substances or weapons
- Terrorism or propaganda in any form
- Sending SPAM emails through the mail server
- Adding the IP address to the Spamhaus blacklist (www.spamhaus.org) for malicious activity
- Anything that interferes with our infrastructure or prevents clients from using our services
Financial Policy
If there are problems with adding funds to the balance, it is necessary to open a support request indicating the transaction TXID.
Funds deposited to the account balance are non-refundable. If you have topped up your balance and decided not to use it, a refund is also not possible. All payments for services and account deposits are final and non-refundable.
(!) However, there is an exception: a refund is possible if the service was inoperable due to Hiddence's fault. In this case, it is necessary to open a support request. If the administration does not resolve the issue within 48 hours of opening the request, funds can be refunded to the cryptocurrency wallet specified by the client.
Physical Location of Servers
We do not guarantee that the geolocation of IP addresses corresponds to the physical location of servers. Please take this into account when using our services!
Partner System Policy
Partner System is Hiddence's affiliate program, created to attract new clients by distributing referral links. This is beneficial for both Hiddence and the partner.
Here is some information for our partners:
- To receive payment for a referred client, it is necessary to create a withdrawal request on the Partner System page in the client area, indicating a cryptocurrency wallet.
- Withdrawal is available from €10 on the referral balance.
- The request can be processed up to 48 hours from creation, but usually the partner receives their funds within 3 hours.
- Network commission is paid by the partner.
- The reward percentage can increase based on the total amount spent by the partner's referrals, this is discussed individually.
(!) Note: Partners are prohibited from purchasing services for themselves using their referral link. If such violations are discovered, all related accounts will be blocked, and payments canceled.
Contact Us
If you have any questions about these Terms of Service, please contact us at support@hiddence.net.